Technical Support Revisited

I called technical support again. Yes, I should have known better but I was having a terrible internet connection and I need to do the daily update for my site. It is the same broadband issues that I have been having and I thought that perhaps, in the light of day, I might have better luck with technical support from my service provider. I was wrong.

First, the technical support person insisted that I do a reboot. I didn’t want to reboot but this person insisted and told me that over ninety percent of problems are resolved with a reboot. That is something they have all their customers do. So I rebooted and then I did a ‘ping’ to my site. The packet loss was seventy five per cent and the times were usually slow - after the reboot. I relayed all these data to the technical support person.

The response was ‘how do you know what the packet loss was?‘

I ended the call as soon as I could. What a complete waste of time. It did elevate my pulse rate though…

Catherine